Returns & Exchanges
If for any reason you are not happy with your purchase, you may return eligible styles in their original condition by requesting a return authorization within 14 business days of
delivery for a refund not including the shipping
charges. This excludes earrings, as we can not accept a return for hygiene reasons.
Please email Hello@stellaandhaas.com to contact about return. If 15 days or more have gone by since your purchase, unfortunately we can't offer you a refund or exchange. We must receive the returned package within 10 days from the date of approval sent via email. If 11 or more days have passed since the approval, we can no longer accept the return.
*Customized jewelry, earrings, sale and clearance items are final sale and are NOT eligible for returns or exchanges.
SALE ITEMS ARE ALWAYS FINAL SALE!! As a small business and hope you understand.
How to make sure your items are perfect.
On all of our product listings, we have specified the lengths, thickness, and materials of our products.
Please take the time to measure where these items would fall on your ears/neck/chest/wrist/ankle/fingers before making a purchase to ensure it is the correct size for you. Ensure you have chosen the correct color, size, etc, BEFORE completing checkout.
If you need to edit your order, you can request an edit before your order is shipped, but after it has been shipped we cannot change your order.
We are more than happy to answer any questions you may have on items BEFORE you complete your purchase to ensure a smooth shopping process and help you get the pieces that are best for you.
Please fill out the form below if you received a product damaged in the shipping process, received an incorrect item, or an item from your order was missing in your package. It must be submitted within 14 days of your order being delivered to be eligible for the return process..
A photo of the damaged product must be attached to the form, as well as an explanation.
A member of the customer service team will reach out within 3 business days after your form is submitted.
* SALE ITEMS ARE FINAL NO EXCEPTIONS!