Returns & Exchanges
Stella & Haas Return Policy:
Online shopping is great, but it does come with challenges! On all of our product listings, we have specified the lengths, thickness, and materials of our products. Please take the time to measure where these items would fall on your ears/neck/chest/wrist/ankle before making a purchase to ensure it is the correct size for you. Because we are a very small company, our capacity for keeping up with exchanges and returns is very low and has proven to be a bumpy process that causes more problems than necessary. We currently are not processing exchanges or returns on items that are longer/shorter/thicker/thinner, etc than what customer expected. We are more than happy to answer any questions you may have on items before you make your purchase to ensure a smooth shopping process and help you get the pieces that are best for you.
We currently only offer returns in the form of shop credit or replacement items for damaged products. Please note the time frames and exceptions to policy below.
- All Earrings, Huggies, and Cuffs are FINAL SALE. No returns or exchanges for earrings at any time.
- Any Sale items are FINAL SALE. No returns or exchanges on any sale/clearance items.
Please fill out the form below if you received a product damaged in the shipping process, received an incorrect item, or an item from your order was missing in your package. It must be submitted within 3 days of your order being delivered to be eligible for the return process..
A photo of the damaged product must be attached to the form, as well as an explanation.
A member of the customer service team will reach out within 3 business days after your form is submitted.