we are currently only shipping in the U.S. We are working on international shipping and hope to have it ready to launch soon.
All orders over $25 qualify for free US standard shipping.
SHIPPING TIMES AND COST
Please allow 4-7 business days (or up to 10 business days if there is a large sale event) for processing and fulfillment before receiving a shipping confirmation with tracking information from the shop.
USPS does seem to be taking longer in shipping, so purchasing 2-day shipping may not guarantee that you will receive your package in two days after it ships.
When your order is processed and shipped, you will receive an email with your shipping information and tracking number. Please keep this email to reference and track your shipment.
Stella&Haas is not responsible for packages that have been marked as delivered but are "not received." It is the responsibility of the customer to track these down. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down your packages on our end.
Stella&Haas is also not responsible for stolen packages. Your best course of action is to file a police report and submit a claim via your home or rental insurance.
Packages lost by USPS can only be replaced after 21 days of non-movement in your tracking history. We do not issue refunds on lost packages.
Once we've shipped out your order, we will do our best to assist, but please reach out to the carrier first or call 1-800-275-8777 for USPS support with any shipping delays or problems.
Recipient-initiated investigations tend to bring about a smoother process, so Stella&Haas will not be able to open an investigation on your behalf.
PACKAGES WITH INSUFFICIENT/INCORRECT ADDRESS
It is the responsibility of the customer to ensure the correct shipping address is used when placing your order. Please double check your shipping address when ordering. You will also receive a confirmation email after placing your order that will show your shipping address as you entered it. If that address has any discrepancies, please respond that that confirmation email immediately to correct the shipping address before we process and ship your order.
Packages that are returned to Stella & Haas due to insufficient or incorrect address can be shipped back out to the customer with the correct address, but the shipping cost will be the responsibility of the customer. We charge a $5 flat rate fee to re-send a returned package in this situation.